Limited Lifetime Warranty
The Top Knob’s Limited Lifetime Warranty is a statement of confidence to our customers to the reliability of Top Knob’s products, which are designed and manufactured to the highest standards in quality, style, appearance and durability. This warranty reflects a tradition of excellence and a commitment to superior manufacturing, innovative design and craftsmanship dedicated to you, our customer. This warranty is our pledge to you that we will proudly stand behind our products for as long as you own it.
What is Covered? This warranty covers any defects in material and craftsmanship, provided that the consumer purchased the products from an authorized distributor of Top Knobs. Top Knobs cannot guarantee the quality or condition of products from distributors who do not agree to meet our high standards, and therefore, no warranty is provided for products from unauthorized sellers. This warranty applies only to the original consumer purchaser and is non-transferrable. For products purchased before 2010, a one year warranty is applicable, for any of our products purchased on 2010 or after are covered by our lifetime warranty.
How Long Does the Coverage Last? This warranty lasts for the lifetime of the original consumer purchaser as long as you own your Top Knobs product. Coverage terminates if you sell or otherwise transfer your Top Knobs product.
What Does This Warranty Not Cover? This warranty does not apply to any Top Knobs product which has been subject to misuse, improper installation, accident, natural disaster, corrosive air, outdoor use, or has been altered. Products may experience changes in appearance due to normal wear and tear. Normal wear and tear is not a defect and is not covered by this warranty. This warranty does not cover any damages or expenses caused by any defective product.
How Do You Get Service? In order to be eligible for service under this warranty you MUST: (1) contact Top Knobs (address below) specifying the defect and requesting instructions on how to proceed; (2) allow Top Knobs to inspect the product at a reasonable time and at a reasonable location; and (3) return the product to Top Knobs within thirty (30) days after being instructed to do so by Top Knobs, along with a description of the defect and documentation of being the original consumer purchaser.