Kohler Faucet Limited Lifetime Warranty
Kohler Co. warrants its Faucets* manufactured after January 1, 1997, to be leak and drip free during normal residential use for as long as the original consumer purchaser owns his or her home. If the Faucet should leak or drip during normal use, Kohler Co. will, free of charge, mail to the purchaser the cartridge necessary to put the Faucet in good working condition. This warranty applies only to Kohler Faucets installed in the United States of America, Canada or Mexico (“North America”).
Kohler Co. also warrants all other aspects of the faucet or accessories (“Faucet”)*, (except gold, non-Vibrant®, non-chrome finishes) to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home. This warranty applies only to Kohler Faucets installed in North America. If a defect is found in normal residential use, Kohler Co. will, at its election, repair, provide a replacement part or product, or make appropriate adjustment. Damage to a product caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty**. Proof of purchase (original sales receipt) must be provided to Kohler Co. with all warranty claims. Kohler Co. is not responsible for labor charges, installation, or other incidental or consequential costs. In no event shall the liability of Kohler Co. exceed the purchase price of the Faucet.
If the Faucet is used commercially or is installed outside of North America, or if the finish is gold, non-Vibrant or a painted or powder coated color finish, Kohler Co. warrants the Faucet to be free from defects in material and workmanship for one (1) year from the date the product is installed, under Kohler Co.’s standard one-year limited warranty.
If you believe that you have a warranty claim, contact Kohler Co., either through your Dealer, Plumbing Contractor, Home Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI 53044, USA. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your original invoice. For other information, or to obtain the name and address of the service and repair facility nearest you, call 1-800-4-KOHLER 1-800-456-4537